E2, e3- information has been requested but unknown at this time.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the device was not returned, and the root cause could not be identified.However, the customer reported back that the issue was resolved.Based on additional information, phenomenon 1 (10-minute delay, patient was not under anesthesia) was determined to have been caused by the b30 error; phenomenon 2 (b30 error) was determined to have been caused by the failure of a connected scope.B30 error is scope communication error.(cv-190 chapter 9 troubleshooting, 9.2 troubleshooting guide).Olympus will continue to monitor field performance for this device.
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