The customer reported a complaint that the backlight of the lcd on the autopulse platform (sn (b)(6)) flicker was confirmed during the visual inspection; however, the display was still visible under the light.The root cause for the reported complaint was a failed lcd, likely attributed to wear and tear and/or mishandling.The autopulse platform was manufactured in october 2010 and is more than 13 years old, past the expected serviceable life of five years.The lcd was replaced to address the observed issue.Visual inspection of the returned autopulse platform revealed a cracked front enclosure, unrelated to the reported complaint.The observed physical damage could be attributed to user mishandling.The front enclosure was replaced to address the issue.In addition, unrelated to the reported complaint, it was noticed that the power distribution board (pdb) revision level was below 6 and needed to be updated, attributed to the age of the platform.Upon review of the archive data, no significant discrepancies were found.The autopulse platform passed the initial functional testing without any fault or error.Awaiting the customer's approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and no similar complaints were reported for the autopulse platform with serial number (b)(6).
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