This report has been identified as b.Braun melsungen ag internal report: (b)(4).The complaint is under evaluation.A follow-up report will be provided after the examination results are available.Note: this report is being filed for an item number that is not sold in the united states, however similar items are sold in the united states by b.Braun medical, inc.
|
This report has been identified as b.Braun internal report number (b)(4).Note: this report is being filed for an item number that is not sold in the united states, however similar items are sold in the united states by b.Braun medical, inc.Root cause analysis: no sample was provided for investigation.In addition, the complaint defect is also not able to be identified from the provided picture.The investigation is only done based on batch manufacturing review, complaint description, and historical data.The batch number was 23e12ged81, dhr was reviewed and there is no abnormality, and no similar defect was detected at in process and at final control inspection.According to the description, the outer balloon was torn at 2 places.Further inquiry (refer below attached email) was posted to the customer and the "torn" as described by the customer potentially refers to the punched hole at outer shell.The punch holes serve to release the built up pressure when the pump is filled up with solution to avoid cracking.It is not a defect though.As neither sample nor meaningful picture provided, we are not able to identify the root cause.Potential root causes have been identified and actions are implemented/planned to address the issue.Summary of root cause analysis: as neither complaint sample nor meaningful picture was received, further investigation to identify the defect as customer described is not possible.Therefore, the complaint is considered as not confirmed.
|