The customer reported a recurring problem of desaturation of the patient without an alarm.The customer indicated that the alarm was present on the monitoring central station, but not on the monitor of the room.A test was performed by a customer biomedical technician with a patient simulator, and the device was operational.Additional investigation was requested.The device was in clinical use at the time the issue was discovered.There was no adverse event or patient reported.
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Information indicated this event occurred on (b)(6) 2024, between 3:20 p.M.And 3:30 p.M.In room 6.A philips remote service engineer (rse) sent the biomedical engineer (biomed) the procedure to get the logs.The rse called the customer back to follow up, and the biomed told the rse that he was unable to pull the logs, but there was no problem with alarms.The biomed performed a test with a patient simulator, and the device was operational.The biomed was unable to reproduce the initial reported issue.The biomed requested to have the users trained properly on the alarming of the x2 and x3 of the unit.The reported problem was not confirmed.As the device was confirmed to be operating per specifications and no failure was identified, the investigation concludes that no further action is required at this time.H3 other text : customer performed testing.
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