H10: philips received a complaint from the customer reporting the v60 ventilator generated an abnormal alarm and buzzing sound when powered on prior to use.The device was reported to be in clinical use but there was no report of harm.The device was exchanged for an alternative ventilator.There was no resulting patient impact.The device did not meet specification for intended use and was removed from service.Details regarding the specific alarm, type of alarm tone, and related diagnostic codes generated at the time of the event were requested from the customer but not provided.However, based on details obtained from a philips authorized service provider (asp), the alarm generated was determined to be a patient disconnect alarm and found to be due to a poorly sealed mask and breathing line.The asp reported the issue was found during set-up and not during use, as originally reported.The issue was resolved when the customer biomedical technician properly connected the mask and breathing line to the ventilator.No part replacement was necessary.This issue was due to use error; the device alarm appropriately given the conditions and returned to normal functions once the user adjustments were made.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
|