This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the efficia dfm100 defibrillator indicating a discharge failure.The fse evaluated the device on site and determined the issue was caused by a poor contact problem.The paddle was determined not to be inserted tight enough.The fse re-inserted the paddle tightly resolving the reported issue.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was with the paddle not being inserted tight enough.The reported problem was confirmed.The fse re-inserted the paddle tightly resolving the reported issue.It has been concluded that no further action is required at this time.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl+ defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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