On february 7, 2024, a patient called the impulse dynamics technical support hotline stating an a9 error code appeared on their charger when they attempted to charge their optimizer smart mini (osm) implantable pulse generator (ipg).The patient stated they were in a hospital but for an unrelated event.An id field representative coordinated a visit with the patient, and on february 9, the patient's device was interrogated and reset.The interrogation of the ipg yielded a "telemet error: down_charge_current_too_high" error.Analysis of the ipg log files confirmed this is the same, known high charge current issue that has affected several other ipgs, and the patient was initially advised to charge their ipg only to 75 percent battery capacity to avoid the ipg entering down mode again.As rectification of this firmware bug is part of the new ipg firmware approved by fda on february 9, the patient's ipg was upgraded with the new firmware on march 4, 2024.The patient was advised that a modified charging protocol would no longer need to be followed, and the patient has been receiving ccm therapy as normal since the reset of the initial down mode.
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