RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/14/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the customer on the v60, indicating that the gas delivery system (gds) was not working, and the outputs were out of range.It was reported that there was no patient involvement at the time the issue was discovered.The customer called technical support to report that the gas delivery system (gds) was not working.Per previous good faith effort (gfe) response, the outputs were out of range.
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Manufacturer Narrative
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H11: an authorized service provider (asp) was dispatched onsite to evaluate and repair the device.Upon arrival, the asp confirmed the reported issue after finding that the gas delivery system (gds) was damaged, and the air flow sensor, oxygen (o2) flow sensor, and o2 mix tests were out of range.Based on this information, this is not a reportable event, and therefore this complaint no longer meets reportability requirements.
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