This report is based on information provided by philips authorized service provider (asp) and has been investigated by the philips complaint handling team.Philips received a complaint on the xl+ device indicating the low energy shock.There was no patient involvement.The asp evaluated the device on site.It was determined that this was a malfunction of the capacitor, which was replaced, and the device was returned to full functionality.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was a malfunction of the capacitor.The reported problem was confirmed.
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