H.6.Investigation summary: this statement summarizes the investigation results regarding a complaint that alleges discrepant result when using bd veritor¿ sars-cov-2 and flu a+b ass (material#: 256088), batch number 3216617.The customer reported that they were receiving covid positive, flu a negative and flu b negative when testing a symptomatic patient.They then retested the same sample in a different device and received a flu a positive result.Bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, visual inspection of retention samples, and visual inspection of customer returned samples, if applicable.Batch history record (bhr) review and retain sample testing were performed on the batch number provided.The results were acceptable, and no relevant issues were found.No return samples were received; therefore, no return sample analysis could be performed.However, a photograph was returned and showed one device with covid positive, flu a negative, flu b negative result and the other device with flu a positive, flu b negative and covid negative results.This complaint was confirmed based on the photographic evidence.The root cause could not be determined.A trend analysis for discrepant result was conducted, no adverse trend was identified.There were no corrective actions taken at this time.
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