RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Insufficient Flow or Under Infusion (2182)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/17/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the biomedical engineer (bme) on the v60, indicating that the device had a low rate.The device was in use on a patient at the time the reported issue was discovered; however, there was no reported harm to the patient or user.The biomedical engineer (bme) called technical support to report that the device had a low rate.The bme was not in front of the device and could not perform troubleshooting.The bme requested onsite service, and the remote service engineer (rse) created an onsite work order (wo).
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Manufacturer Narrative
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H10: per follow-up good faith effort (gfe) response received 25mar2024, the biomedical engineer (bme) confirmed that there was actually no patient involvement at the time the issue was discovered.
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Manufacturer Narrative
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An authorized service provider (asp) was dispatched onsite to evaluate and repair the device.Upon arrival, the asp found that the flow sensor was out of range.The asp replaced the gas delivery system (gds) and verified that the flow sensors successfully passed tests within range per the service manual.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.Although requested, the defective parts were not received at this time.A supplemental report will be submitted if the part is received and evaluated.
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