A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The customer reported a cannula popped off a luer lock syringe.The cannula reported to be used was viscoflow - irrigation cannula.A review of the bill of material for the reported finished goods this lot indicated this cannula was not part of this custom pak.Therefore the cannula that was used was not part of the surgical custom pak provided to this customer.Additionally, no sample was returned for evaluation.The root cause of the customer's complaint could not be conclusively determined as a sample was not received and the condition of the product could not be verified.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.The investigation did find the cannula was not part of the surgical custom pak finished goods lot.The root cause for this complaint is not known, therefore, specific action with regards to this complaint cannot be taken.Current tracking indicates no adverse trend for this lot for this event.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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