The agent reported that "cs implant wouldn't come off the thread inserter.Implant was loaded loose.Patient has unusually hard bone.I was able to remove it with a set of pliers after the case." this event occurred during the assembly of components, near the patient.No response was received by the surgeon.Agent will continue to request a response.The surgery was completed as intended, with a fifteen-to-twenty-minute delay.The implant was inspected prior to use and was deemed acceptable for use based on its appearance.The agent was present during surgery and was able to source a suitable replacement device.Rma evaluation: the implant was returned to djo and after further examination, the implant shows scratches on the bottom probably from the pliers when surgeon was trying to remove from inserter.The humeral neck was not returned a review of the implant's device history record (dhr) revealed the instrument, when released for use, met design and manufacturing requirements.There were no ncmrs associated with the production of this instrument.Complaint database review showed ten previous complaints but there were no indications that this instrument has a design or material deficiency.S800-revision surgery, 10 the root cause of this complaint is likely attributable to surgical technique and how the implant was loaded on the inserter.It could be probable that forceful use could have contributed the implant being stuck.This is not an event associated with a product failure, malfunction, or issue.
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