Philips received a complaint by the biomedical engineer (bme) on the v60 indicating that the device was not showing volumes.The device was in use on a patient at the time the reported issue was discovered; however, there was no reported harm to the patient or user.The biomedical engineer (bme) called technical support to report that the device was not showing volumes.The bme was not in front of the device and could not perform troubleshooting, so the bme requested onsite service since the device was under contract.The remote service engineer (rse) created an onsite work order (wo) per the bme's request, and an authorized service provider (asp) was dispatched onsite to evaluate and repair the device.Upon arrival, the asp confirmed the reported issue and replaced the gas delivery system (gds) per the service manual.After replacing the gds, the asp verified that the device was repaired, and the issue was resolved.The device passed the required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.
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