This report has been identified as b.Braun internal report number (b)(4) note: this report is being filed for an item number that is not sold in the united states, however similar items are sold in the united states by b.Braun medical, inc.Sample/s evaluation: neither sample nor picture is available, hence further investigation to identify the defect as customer described is not possible.Dhr reviewed device history record (dhr):- reviewed the dhr for batch 23c18ged81, there is no abnormality and no such defect detected at in process and at final control inspection.Analysis: according to the customer descriptions, there was approximately 25 % of leakage from the filling port.Reviewing the historical date and the information provided, leakage is potentially due to valve leakage.However, further investigation to confirm the root cause is impossible as no complaint sample has been returned to bmi.An approved project is in place to further address issues with valve leakage.Summary of root cause analysis: as neither complaint sample nor picture was received, further investigation is not possible to identify the complained defect.Hence, the complaint is classified as not confirmed.However, based on the information provided by customer, potential root cause has been identified and actions are in place to address this issue.Cause : cause could not be determined neither sample nor picture is available, hence further investigation to identify the defect as customer described is not possible.Justification: not confirmed.
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