The manufacturer received information alleging a ds2adv auto cpap has a "service required" message, and the patient states the device is not working.This was an out of box failure.There was no harm or injury reported.The patient attempted instructed troubleshooting, but the issue was not resolved.The ventilator was returned to the manufacturer for evaluation and the customer¿s complaint was confirmed.Error code e-15 and e-19 were noted in the error log.The therapy pca and lcd display were replaced due to thermal and water ingress damage.The system firmware was updated.The device was sent to the philips investigation lab (pil) for further investigation.During the investigation the device was powered on, and a burning odor was then detected, and an unknown dust contaminant was observed on the water tank.Black dust consistent with burning was observed on the ui panel.The ui cable was observed to have burn marks on it.An unknown dust contaminant was observed on the top enclosure, as well as evidence of liquid ingress.The q4 on the pca appeared to be burnt, and the pca was observed to have other areas of corrosion, suggesting liquid ingress.In addition, an unknown white dust contaminant was observed in the inlet of the blower box, on the blower and blower seal confirming debris in the airpath.The brass nut on the blower had corrosion on it.Evidence of liquid ingress was observed on the blower.An unknown dust contaminant and liquid ingress was observed on the bottom enclosure.Pil is unable to directly address the issues.Pil can confirm the device is not working properly.
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