This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: frozen screen error no menu backlight is out/blank screen.Probable root cause: 1.Software malfunction.2.Power supply malfunction.3.Insufflator design.4.Unwanted movement of internal components wiring.5.Use error.6.Electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge.7.Mio board malfunction.8.Bam board malfunction.9.Lcd assembly failure.10.Manufacturing/service error.The reported failure mode will be monitored for future reoccurrence.
|