RESPIRONICS, INC. V60 V60PLUS VENTILATOR; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Failure to Charge (1085)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/05/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer, reporting that the v60 ventilator had a battery with a charge that depletes easily.It was unknown how the issue was found.No patient or user harm reported.
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Manufacturer Narrative
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(b)(6).
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Manufacturer Narrative
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H10: during follow up with the key market, the responder reported that there was no patient involvement when the issue occurred.No patient or user harm reported.The responder also reported that the device displayed a "cbitbattery failed" error code.The issue was confirmed in the event log.
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Manufacturer Narrative
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H10: insufficient information is available to determine the resolution of the event.The customer was provided with a service proposal; however, the proposal had expired, with no further actions performed by philips.It could not be determined if the customer's issue was resolved or if the device had been repaired.No parts were returned for failure investigation.In the event that parts are returned or if new information is provided, the complaint will be reopened to update the investigation.
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