Philips has investigated this complaint.According to additional information acquired, the system was in clinical use when the issue occurred.The procedure was completed by re-stepping on footswitch to get exposure.A philips field service engineer (fse) inspected the system on-site and confirmed the reported problem.Analysis of the log file did not confirm any malfunction.During troubleshooting, fse identified that the connection was loose between footswitch and handswitch.The footswitch and handswitch were reconnected firmly by the fse to resolve the issue.After this repair, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As the system regained its functionality after re-stepping on footswitch and the procedure was completed using the same system, therefore this complaint has been re-evaluated as not reportable.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
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