This report is based on information provided by a philips call center personnel and field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the heartstart xl+ defibrillator indicating that the device is failing operational check, specifically the therapy delivery test.The event was outside of use and there was no reported patient nor user harm.Available details indicate that the device is failing the operational check, specifically the therapy delivery test.The device was evaluated onsite, upon power up, an error message was issued regarding therapy failure.Review of the error logs show an error with the hv (high voltage) capacitor.The therapy capacitor was replaced resolving the issue.Operational check and functional tests performed, there were no issues nor errors.The faulty component is not expected to be returned.The device is returned to full functionality and remains at the customer site.Based on the information available and the testing conducted, the cause of the reported problem was component failure.The reported problem was confirmed.The device was operational after repairs were completed.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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