Correction: d4 lot #.The reported event was not confirmed, since the returned device is conforming to specifications and fully functional.The device inspection revealed the following: the visual inspection was performed on the received product and revealed few marks on the periphery of the baseplate more likely caused by the attempts to implant the device.Also, few water marks can be seen due to the decontamination process.The spacer seems to be in a position as intended.The functional inspection of the received product was performed using mwj123 screwdriver to insert the central screw into the returned baseplate which resulted in the screw seating into the correct position in the baseplate.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.No indications of material, manufacturing or design related problems were found during the investigation.A review of the labeling did not indicate any abnormalities.Based on investigation, the root cause was attributed to a user related issue.A potential cause of this issue could be a wrong manipulation of the parts assembled by the surgeon during the surgery.If any further information is provided, the complaint report will be updated.
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