The customer stated they believed the connection between the monitor and module was loose as the video form the module dropped whenever the monitor was moved.The customer was advised to contact their biomed to troubleshoot the connection between the module and monitor.At this time, we have not received confirmation from the customer regarding additional troubleshooting at the customer site.A follow up report will be submitted in accordance with 21 cfr 803.56 when additional information becomes available.
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