Regarding your customer complaint where a carbon sterile sm11p blade broke in half during an orthopedic shoulder procedure.As you are aware with this blade breaking during use, we are obligated to report this to the relevant competent authorities as it falls into the category of an adverse incident.As stated in the previous complaint that we received on14th march 2024, with this being the second complaint describing the same blade, same procedure, same date, lot number, and health care facility, is it possible this is the same complaint that has been reported twice? reading the report, we can see that the blade in question or sample blades from the same shelf box or lot number are not available to be returned to help us in our investigation.Without having sample blades to test, we are unable to check the heat treatment hardness to ensure the blades had been manufactured to our in-house tolerances and the surgical blade standard bs 2982.If the blade in question or sample blades were to become available and you could return them, we could then perform the relevant tests mentioned above, we would then be able to issue you with another report detailing our findings.With you providing us with this lot number, we have checked our in-process records and we have no problems recorded that could assist us with this broken blade, we can also inform you that apart from your previous complaint, we have not received any further customer complaints regarding blades breaking and we produced and sold 85,600 carbon sterile sm11p blades on this lot number.Thank you for informing us of your customer complaint and if we can be of any further assistance, please do not hesitate to contact us.We have been unable to establish how this blade broke during an orthopedic shoulder procedure due to not having the blade in question or sample blades from the same shelf box or lot number returned for us to test.No corrective action is required as we have been unable to establish the root cause due to not having any sample blades returned to test.No preventive action is required as we have been unable to establish the root cause due to not having any sample blades returned to test.Please note the date of manufacture was unable to be entered, however as the healthcare facility provided a lot number we were able to identify that the product was manufactured in august 2023 and there has an expiry date of 31st august 2028.Incident reported to fda as mdr-30.Reference no.1423395-2024-00117.
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