Model Number CR2 |
Device Problem
Audible Prompt/Feedback Problem (4020)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/27/2024 |
Event Type
malfunction
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Event Description
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The customer contacted stryker to report that their device did not provide any voice prompts when the device was powered on.Without voice prompts, a lay user would not receive the audible instructions on how to properly use the device on a patient.There was no patient use associated with the reported event.
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Manufacturer Narrative
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The customer received a replacement device.Stryker continues to investigate the reported failure and will submit a supplemental report on this event to the fda as provided by 21 cfr 803.56.
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Manufacturer Narrative
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The device was returned to stryker for evaluation.The reported issue could not be duplicated but it was observed that the lid was opened an excessive amount as well as patient use, causing the battery to become depleted.Investigation determined the cause of the reported issue was due to patient use and use error.This device was archived and the customer received a replacement device.
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Event Description
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The customer contacted stryker to report that their device did not provide any voice prompts when the device was powered on.Without voice prompts, a lay user would not receive the audible instructions on how to properly use the device on a patient.There was no patient use associated with the reported event.
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Search Alerts/Recalls
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