H.6 investigation summary: a complaint of "customer reports fps from the b drawer" was received against bactec mgit 960 instrument material number: 445870, serial number: (b)(6).A bd remote assistance associate communicated with the customer and verified the log files and observed that there were no instrument related issues.Instrument was found to be functional, and the customer started using the instrument for regular operation.This is an unconfirmed complaint, and the root cause was unable to be determined.Device history record review for the instrument (b)(6), is not required for this complaint as this complaint does not allege an early life failure or failure at installation and the configuration has changed since release from manufacturing due to service repairs/pms.Service history review revealed no previous complaints for this issue.Samples were reviewed in the form of log files and no instrument related issues were observed.No new trends, risks, or hazards were identified as a result of the complaint.Bd quality will continue to closely monitor for trends associated with this complaint.
|