This report is based on information provided by philips remote service engineer (rse) and with an investigation documented by philips complaint handling.Philips received a complaint on the heartstart xl defibrillator indicating that the device's 3-electrode ecg cable is worn out.There was no reported patient impact or injury.The device was evaluated by hospital clinical engineer with the support of philips rse.Based on the results of the analysis, it was determined that the product has malfunctioned and the cause of the reported problem was a defective 3 lead ecg trunk.The issue was resolved with the replacement of defective 3 lead ecg trunk along with the leadset grabber and the device was returned to service.Based on the information available and results of additional analysis, no further action is necessary at this time.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.If additional information is received, the complaint file will be reopened for further investigation.H3 other text: remote support provided.
|