This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.New information added to the following fields: h6.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over one (1) year since the subject device was manufactured.The device was not returned to olympus for inspection, therefore the customer's reportable malfunction could not be confirmed.Based on the results of the investigation, a definitive root cause could not be determined.However, it is likely that suction step of reprocessing was not completed occurred because the user¿s understanding on device handling/reprocessing steps was different from recommendation by olympus.Three attempts were made to obtain additional information regarding the reported event, but no response was received from the customer.The event can be prevented by following the instructions for use: gif/cf/pcf-190 series reprocessing manual chapter 5 reprocessing the endoscope.Olympus will continue to monitor field performance for this device.
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