1.Dhr/bhr review: 1.The batch number of the complained product is 3261292, is 24g and product code is 383904, produced on october 2023, with a total of (b)(6) pieces in this batch.2.Inspection process inspection and delivery inspection report, the test results meet the product standards, no abnormality.3.Check the production records for this batch of products that there are no nonconformities, deviations or rework activities in the process of this batch of products.2.Take the retained sample of this batch for occlusion test and flow test, and no abnormality was found.3.Actually, the customer did not return any samples, only provided two photos of the samples.From the photos, it can be seen that the extension tube is in a squashed state.4.The history of customer complaints for the same batch of products has been reviewed, this complaint is the second complaint about product extension tube defective, and the related complaint is pr 9643554, after confirmation with the sales representative, it is a complaint from the same hospital and the same department.Cause analysis: 1.This product is packaged in the r245 packaging line.The extension tube of this product is npvc and the material is relatively hard.During the primary packaging, the product was not completely placed in place causing the extension tube to tilt up close to the sealing edge of the single package.When sealing the single package, the extension tube was flattened by sealing machine as shown in the attached photo.2.The secondary packaging operators also neglected to detect and remove defective products when inspecting the appearance of the products.Regarding to this complaint, already trained the primary packaging operators, secondary packaging operators of the packaging line, to strengthen the correct placement and inspection of products.The training record is shown in the attachment.In summary, the root cause of this complaint is that the product was not completely placed in place during primary packaging, and the extension tube was tilted close to the sealing edge of the single package, causing it to be crushed by the sealing machine when sealing the single package.And the secondary packaging operators also neglected to detect and remove defective products when inspecting the appearance of the products, causing to flow into the market.The extension tube is not in place and the extension tube to tilt up, it's an accidental event.Relevant operators have been promoted and trained to prevent such phenomena from occurring.The factory will continue to pay attention to this defect.
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