Catalog Number 03R67-01 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/11/2024 |
Event Type
malfunction
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Event Description
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The customer observed a falsely depressed sodium result generated on the alinity c processing module for one sample.The following data was provided (customer provided normal range: 135 to 145 mmol/l): 11mar2024 sid (b)(6) initial result = 105 mmol/l, repeat = 138 mmol/l patient historical result = 140 mmol/l no impact to patient management was reported.
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Manufacturer Narrative
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Completed information for section a1 patient identifier: sid (b)(6) an evaluation is in process.A follow-up report will be submitted when the evaluation is complete.All available patient information was included.Additional patient details are not available.
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Manufacturer Narrative
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The field service representative (fsr) inspected the alinity c processing module, performed multiple troubleshooting procedures, including part replacement.However, no definitive part was identified as the issue.Return testing was not completed as returns were not available.An instrument service history review revealed no additional service tickets associated with discrepant /erratic results on the (b)(6).There were no additional service or complaint issues on or around the date this complaint was initiated that may have contributed to this issue.A review of tracking and trending of the alinity system did not identify any trends associated with the complaint issue.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.Labeling was reviewed and found to be adequate.Based on the available information, no systemic issue or deficiency of the alinity c processing module for serial (b)(6) was identified.
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Event Description
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The customer observed a falsely depressed sodium result generated on the alinity c processing module for one sample.The following data was provided (customer provided normal range: 135 to 145 mmol/l): (b)(6) 2024 sid (b)(6) initial result = 105 mmol/l, repeat = 138 mmol/l.Patient historical result = 140 mmol/l.No impact to patient management was reported.
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Search Alerts/Recalls
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