Customer rode the stairlift down to the landing and stopped on the bend instead of at the charging station like the customer suppose to.Customer stated that she use the stairlift to get to the front door to retrieve a package.She claimed that her mobility issues prevent her from being able to swivel the seat properly in order to get off safely from the stairlift.As the result of this attempt, customer fell down and hit the table by the front door.Customer suffer collapsed lung, five broken ribs, a bruised knee and a bump on the head.
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