RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problems
No Display/Image (1183); Failure to Power Up (1476)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/22/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer on the v60 ventilator indicating that the device was not turning on.At this time, it is unknown if there was patient involvement at the time the issue was discovered; however, there was no reported harm to the patient or user.
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Manufacturer Narrative
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E1 reporting institution phone number - (b)(6).Reporter phone number - (b)(6).
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Manufacturer Narrative
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H10 information was received that the backlight was not turning on-- the screen was dark despite adjusting the brightness to the maximum level.The liquid crystal display (lcd) was found to be faulty.Device repair is still pending customer approval.H11 h6 - device problem code corrected based on new information received.
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Manufacturer Narrative
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A service quote for repair was sent to the customer for approval, but the customer did not accept.Therefore, a philips service engineer was not able e to evaluate or repair the device.No further information could be obtained.The investigation concludes that no further action is required at this time.If the decision is made to have the device evaluated and repaired, a new service order will be opened and will be captured through philip's normal complaint procedure.
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