This report is being submitted retrospectively as part of internal review.A review of the device's manufacturing records revealed that the sensor lot met all requirements including sterilization requirements for release.The sensor is inserted by making a small incision and placing it under skin and potential for developing skin irritation/swelling/pain/ inflammation/infection around the insertion site is a known anticipated adverse event.Patient mentioned that system is not in use since 1.5 years.Patient was reached out to gather more information like "were the symptoms started soon after insertion or after few days or after removal? ".However, user did not respond to the calls from customer care despite making multiple attempts.As a result, no further investigation was possible for this complaint other than reviewing the manufacturing records.Distributor left a voice mail saying that patient should contact his health care provider (hcp) and follow his advise for treatment.
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