This report is being submitted retrospectively as part of internal review.Transmitter was initial suspected device.However, it was not requested to be returned for evaluation as it was still being used by the user.Based on the investigation analysis on the user's data in data management system (dms), there were mismatch between the sensor readings and the fingerstick measurements which was caused due to shift in the signal modulation between november 5 and 6.Sensor was requested to be returned for evaluation.It was tested in-house but did not reveal any malfunction.The actual root cause of the issue could not be determined.The potential cause for this type of behavior in sensor performance might be due to lack of hydration of the hydrogel after insertion.
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