This report is being submitted retrospectively as part of internal review.A review of the data management system (dms) did not show any sensor glucose (sg) value during the time of incident because it was never recorded as the smart transmitter was not connected to the app.It was turned off because battery was not lasting charge as expected.The transmitter was requested to be returned for further evaluation.However, the product was never received.As part of resolution, a replacement transmitter was given to the user.No further investigation was possible for this complaint.
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Senseonics was made aware of an incident where patient reported a hypoglycemia event because and complained of not being notified by the smart transmitter because it was turned off due to battery not lasting as expected (battery issues).Patient reported that the blood glucose was 60 mg/dl.Patient had symptoms such as exhaustion, sweating ad low visibility.However, she did not require any medical attention or intervention because she has diabetes since childhood and knows how to manage the hypoglycemia.She took sugar orally and got stable again.
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