This report is being submitted retrospectively as part of internal review.Transmitter was not requested to be returned for evaluation because it was still being used by the user.The investigation was performed on the user's data available in data management system (dms).The customer's complaint of event on (b)(6) cannot be confirmed as the reported bg value was not found in the dms for that day.Also, the customer stopped using the system just about the time when the alert for low glucose on (b)(6) at 02:16 am would have been received as the glucose was trending down.Overall, the investigation didn't find any malfunction with the sensor and it is still currently in use by the customer.Patient's mother called for ambulance but patient felt better by having some sugar while her mother was on call with emergency service, so no hospitalization was required.Patient is currently using the system with better agreement in bg/sg values.No further actions were found necessary by senseonics.
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Senseonics was made aware of a hypoglycemia event due to alleged sensor inaccuracies on (b)(6) 2022 between 2 am and 3 am.User reported that blood glucose (bg) value was 4.4 mmol/l and sensor glucose (sg) value was 1.4 mmol/l.User reported to have not received low glucose alerts.The user was cold, drowsy and she did not feel well.User called ambulance, but did not go to hospital.User ate something at home and felt better.
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