This report is being submitted retrospectively as part of internal review.The transmitter was not requested to be returned for evaluation as it was still being used by the user.The investigation was performed on the user's data available in data management system.Based on the investigation analysis, there was temporary mismatch between the sensor readings and the fingerstick measurements due to the sensor trying to settle after insertion.The hyper alert was asserted incorrectly around time of the reported event.Following the event, as the sensor settled, the system displayed more accurate sensor readings which closely matched the fingerstick measurements.The sensor performance returned to within expectations and there was no malfunction observed following the event.No further investigation was found necessary for this complaint.
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