Philips received a complaint from the customer, reporting that the v60 ventilator had an internal leak while connected to an oxygen supply.The device was in clinical use when the issue occurred.No patient or user harm reported.A philips remote service engineer (rse) noted that the customer's v60 ventilator had an internal leak while connected to an oxygen supply.During troubleshooting, the rse advised the customer to remove the oxygen when completing the system leak test.The customer confirmed both the system leak and high-pressure leak tests had passed.It was then noted that the customer would investigate the source of the leak and call back.The customer was then advised to confirm the oxygen inlet filter was tight and to check that the data acquisition board has intact o-rings.Insufficient information is available to determine the resolution of the event.The customer was provided with additional instructions to locate where the issue was occurring; however, the remote service engineer (rse) closed the record with no further action, as the customer could not be reached for follow up.It was noted but the rse multiple attempts to contact the customer for troubleshooting were performed; however, the customer did not respond.No further details could be obtained regarding the event, and it could not be determined if the customer's issue was resolved or if the device had been repaired.
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