A complaint of "customer reports false positives smm" was received against bactec mgit 960 instrument material number: 445870, serial number: (b)(6).A bd field service engineer (fse) was dispatched.The fse was changed the correct protocol and rectified the power issue; thus, the issue was resolved.Instrument was found to be functional, and the customer started using the instrument for regular use.This is an unconfirmed complaint, and the root cause was unable to be determined.Device history record review for the instrument mg1995, is not required for this complaint as this complaint does not allege an early life failure or failure at installation and the configuration has changed since release from manufacturing due to service repairs/pms.Service history review revealed no previous complaints for this issue.No parts were replaced as part of this complaint, and therefore no samples were returned, and no returned material investigation could occur.No new trends, risks, or hazards were identified as a result of the complaint.Bd quality will continue to closely monitor for trends associated with this complaint.
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