See h11.The reason for this revision surgery, doctor followed up with patient due to pain and discomfort.The dr.Sent the patient to have an x-ray and the surgeon witnessed that the humeral cup had initially rotated, loosening.However, later on the cup completely loosened.The dr.Completed revision surgery without any complications, although it was necessary to change the entire humeral component (stem, cup and insert).Note: the lot number is what was reported but we are unable to find the information in the system at the time.This investigation is limited in scope as only partial information was provided to djo surgical - austin for review.The revised item(s) was not returned for examination and the item and or lot number(s) was not provided.To adequately investigate this event, the part and lot number(s) are necessary.If this information is submitted at a future date, this investigation will be re-evaluated.Customer complaint history of the reported item(s) showed no present trends or on-going issues that are needing a review.To date, this is the first complaint against item 508-00-004 for loosening or rotating.There was no information submitted with this complaint about any patient activities, accidents, or medical contraindications that may have contributed to the reported event.The surgeon completed revision surgery without any complications, although it was necessary to change the entire humeral construct.This complaint will be closed pending receipt of additional information.No further action is deemed necessary at this time.
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