The electrode lot number and the expiration date were requested but not provided.The field service engineer (fse) inspected the analyzer and determined the event was caused by a leak in the connection of solenoid valve (sv) 28 from the reference bottle.He then inspected the error trace and did not find indicators of any issues.He inspected and cleaned the ion-selective electrode (ise) reference bottle filter and performed an initial precision test with poor results.He cleaned the valve, reformed the connection, and reinstalled the valve.He verified the module's performance with ise primes, repeat precision tests, and recalibrations with acceptable results.After service, no further issues were reported by the customer.The investigation determined the service actions resolved the issue.
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