The electrode lot number is n16.The expiration date was requested but not provided.The investigation reviewed the last calibration performed on 18-mar-2024; the results were within specifications.The investigation reviewed the qc recovery; the results were within specifications before the event.The investigation reviewed the alarm trace; no issues were noted.The field service engineer inspected the module and found that the event was caused by environmental surface tension within a slot of the ion-selective electrode (ise) bath.He then went through the entire ise flow path, cleaned, lubricated the lever, and decontaminated the reference bottle tubing.He performed ise checks (30 times) and calibrations with acceptable results.The customer performed qc with acceptable results.After service, no further issues were reported by the customer.The investigation determined the service actions resolved the issue.
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