Model Number MODEL 100 |
Device Problem
Difficult to Remove (1528)
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Patient Problem
Insufficient Information (4580)
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Event Date 03/08/2024 |
Event Type
malfunction
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Event Description
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The customer reported that the autopulse li-ion battery (sn unknown) is stuck in the autopulse platform sn (b)(6).No further information was provided.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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Manufacturer Narrative
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Zoll has not received the autopulse li-ion battery in complaint for investigation.A follow-up report will be filed if and when the product is returned and investigation has been completed.
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Manufacturer Narrative
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B5 (describe event or problem) was updated.D4 (serial #) was updated.D9 (returned to manufacturer) was updated.H4 (device manufacture date) was updated.H6 codes were updated.The reported complaint of the autopulse li-ion battery (sn (b)(6)) being stuck in the autopulse platform (sn (b)(6)) was confirmed during visual inspection.The root cause for the reported complaint was the damaged/ broken latch of the autopulse li-ion battery, likely caused by mishandling such as a drop.During further visual inspection, no other physical damage was observed.The battery's status leds showed one flashing red light, as the battery was stuck in the platform without being charged.A review of the battery's archive data showed 31 successful condition and charge cycles over its lifetime, and it was last charged successfully on february 10, 2024.No errors or anomalies were found in the archive.Functional testing was not attempted due to the broken battery latch.
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Event Description
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The customer reported that the autopulse li-ion battery (sn (b)(6)) is stuck in the autopulse platform (sn (b)(6)).No further information was provided.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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Search Alerts/Recalls
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