Model Number D0003 |
Device Problem
Infusion or Flow Problem (2964)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/05/2024 |
Event Type
malfunction
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Manufacturer Narrative
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The device was evaluated by a service engineer.They determined that the usb connector was only partially connected to the oxygen consentrator.The cable was re-seated.Afterwards, the device was tested and functioned according to specification.
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Event Description
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Device user (du) reported that message code 470 (oxygen concentrator failure) was present and requested a call for support.A clinical specialist (cs) called the du and was informed the disposable set was fully primed, no liver on board, and that the du was currently performing a power cycle.Cs assisted in placing the terumo back into operate mode and initiating preparation mode.Message code 470 appeared shortly after entering preparation mode.A stop/start with a 10 second wait period was attempted with no success.Cs advised the du to use a different metra retained unit.The primed disposable set was transferred to this device with no issues.The du confirmed that preparation mode was able to proceed with no issues.
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Manufacturer Narrative
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The device was not returned to the manufacturer.It was actually evaluated at the customer site.An assessment is pending to determine if the device issue warrants initiation of a corrective and preventive action (capa).
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Event Description
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Device user (du) reported that message code 470 (oxygen concentrator failure) was present and requested a call for support.A clinical specialist (cs) called the du and was informed the disposable set was fully primed, no liver on board, and that the du was currently performing a power cycle.Cs assisted in placing the terumo back into operate mode and initiating preparation mode.Message code 470 appeared shortly after entering preparation mode.A stop/start with a 10 second wait period was attempted with no success.Cs advised the du to use a different metra retained unit.The primed disposable set was transferred to this device with no issues.The du confirmed that preparation mode was able to proceed with no issues.
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Manufacturer Narrative
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A capa has been initiated in order to investigate the cause of the usb connector becoming loose.Root cause determination is pending.
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Event Description
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Device user (du) reported that message code 470 (oxygen concentrator failure) was present and requested a call for support.A clinical specialist (cs) called the du and was informed the disposable set was fully primed, no liver on board, and that the du was currently performing a power cycle.Cs assisted in placing the terumo back into operate mode and initiating preparation mode.Message code 470 appeared shortly after entering preparation mode.A stop/start with a 10 second wait period was attempted with no success.Cs advised the du to use a different metra retained unit.The primed disposable set was transferred to this device with no issues.The du confirmed that preparation mode was able to proceed with no issues.
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Search Alerts/Recalls
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