Product complaint # (b)(4).Investigation summary: the following device was received as blind unit.Product code: 254400525, lot no: abg03266.Tracking no: 721044252102.Product code: 201004200, lot no: pv0171223.Tracking no: 721044252102.However, it couldn't be associated with a complaint or any other existing record.As a result, this complaint was created to analyze the returned device.The device associated with this report was returned to depuy synthes for evaluation.Visual analysis of the returned device found that the attune mes sizing rot gde was broken from the center rod, the broken fragment was returned for evaluation.Additionally the stylus assy was missing.The observed condition of the device was consistent with a random component failure that may have been caused by exposure to unintended forces.Due to the low frequency of this occurrences and not suspecting any design issue, a definitive root cause cannot be established.The overall complaint was confirmed as the observed condition of the attune mes sizing rot gde would have contributed to the device issue.Based on the investigation findings, the potential cause is not established, and it has been determined that no corrective and/or preventative action is proposed.There is no indication that a design or manufacturing issue has caused the reported complaint condition.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: the product investigation found no evidence suspecting an error in the manufacturing or material that would be a contributing factor in the reported allegation(s).A manufacturing records evaluation (mre) was not performed.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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