It was reported that bd maxzero needleless connector was damaged the following information was received by the initial reporter with the following verbatim: rcc received a complaint via email.Email(s) attached ref# (b)(4).I was inserting a midline catheter and when i finished the procedure, i removed the saline syringe and the blue endcap failed.It is the maxzero needless connector, lot 1023095955.I placed a new connector on the patient and put the item back in the package, i will give it to laura in radiology.Here is what it did to fail.When i removed the syringe from the blue end cap, the blue part that usually bounces back out when it is removed, paused about a half a second and then spurted saline back out, so i put on a new one.Thanks!.
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No product or photo was returned by the customer.The customer complaint of component damage - leak could not be verified due to the product not being returned for failure investigation.A device history record review for material# mz1000-07 and lot# 23095955 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 27sep2023.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.
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