Catalog Number ROB10024 |
Device Problem
Application Program Problem: Parameter Calculation Error (1449)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/12/2024 |
Event Type
malfunction
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Event Description
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It was reported that during a hip on cori surgery, the real intelligence cori (hip7 v7.0) was unable to collect l5.The surgical team measured the asis distance of 254 mm.After collecting the asis and checkpoint, the l5 measurement was not being accepted.Dr.Perry tried to collect the l5 point more proximal, distal, medial, and lateral to where the ekg lead was placed on l5.The procedure was performed, after a non-significant delay using manual technique.Patient was not harmed as consequence of this problem.
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Manufacturer Narrative
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H10: internal complaint reference: (b)(4).
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Manufacturer Narrative
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The real intelligence cori, part number rob10024, serial number (b)(6), intended for treatment was not returned for evaluation.Screenshots and system log files provided were reviewed with the corresponding support team.The reported problem was confirmed, several attempts to register l5 in slightly different locations followed the initial point acquisition but were still resulting in distances too large.The software is design to avoid registration of untypical locations and distances.The most likely cause of this event is associated with registration issue or an user error.A complaint history review for similar reported/confirmed complaints concluded this was an isolated event.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A historical review concluded that no prior escalation actions are applicable to the scope of the reported complaint.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Based on the investigation, no containment or corrective action is recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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