This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 9 years since the subject device was manufactured.The customer's reportable malfunction could not be confirmed.Based on the results of the investigation, a definitive root cause could not be determined.The event can be prevented by following the instructions for use which state: cysto-nephro videoscope.Olympus cyf-vh.Olympus cyf-vhr.Olympus cyf-vha.Operation manual.Important information ¿ please read before use.¿ do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.¿ do not attempt to bend or twist the endoscope¿s insertion section with excessive force.The insertion section may be damaged.¿ do not apply shock to the distal end of the insertion section, particularly the objective lens surface at the distal end.Visual abnormalities may result.¿ do not twist or bend the bending section with your hands.Equipment damage may result.¿ do not squeeze the bending section forcefully.The covering of the bending section may stretch or break and cause water leaks.¿ do not put or press the video connector and light guide connector on the insertion section when transporting or reprocessing.The insertion section may be damaged.Olympus will continue to monitor field performance for this device.
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