The biomedical engineer (bme) reported that patients have been discharging themselves from the gz telemetry transmitter (tele) even though the key lock is on.Tech support (ts) worked with them and was not able to figure out how these were supposed to work.Sometimes, the locks will work, other times, they will not re-lock when they are unlocked unless you power cycle.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Attempt #1 03/15/2024 emailed customer via microsoft outlook for all items under the no information section.The customer responded back with complaint details, but they did not provide the patient and additional device information as requested.Central nurse's station: model: ni; sn: ni; device manufacturer date: ni; unique identifier (udi) #: ni; returned to nihon kohden: not returned.
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The biomedical engineer (bme) reported that patients have been discharging themselves from the gz telemetry transmitter (tele) even though the key lock is on.Tech support (ts) worked with them and was not able to figure out how these were supposed to work.Sometimes, the locks will work, other times, they will not re-lock when they are unlocked unless you power cycle.No patient harm was reported.
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