No device was returned to olympus for evaluation.However, as part of the investigation into this report, an olympus endoscopy support specialist (ess) has been dispatched on-site to assess the reprocessing practices at the user facility.During the in-service the customer informed olympus endoscopy support specialist (ess) that they do not use the maj-419 biopsy valve during precleaning instead, they were using two disposable caps.The customer was informed that the maj-419 biopsy valve is required during precleaning.Olympus endoscopy support specialist (ess) reached out to endoscopy account manager (eam), dallas kelley to provide the customer a quote for the maj-419 biopsy valve as per the customer request.It is recommended that the customer follow all olympus reprocessing procedures as documented in the ontrack forms and reprocessing manuals.
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