On (b)(6) 2024, a patient in germany called the impulse dynamics patient hotline to report an a9 error displaying on their charger while attempting to charge their smart mini implantable pulse generator (ipg).An impulse dynamics field representative saw the patient the next day ((b)(6)) and interrogated and reset the device.Upon interrogation, the ipg yielded a "telemet error: down_charge_current_too_high" error.Analysis of the ipg log files confirmed this is the same, known high charge current (hcc) issue that has affected several other ipgs.The patient was advised to charge their ipg only to 75 percent battery capacity to avoid the ipg entering down mode again.The rectification of this firmware bug is currently under review for eu approval.The patient has been receiving ccm therapy as normal since the reset of the initial down mode.
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